Who this is.
A small company in Prague, and in practice one person: the same person writes the software, runs the server and answers the email below. There is no team and no support desk. The company is who you would have a contract with; the address below is where a letter lands.
Responsible for this site
HERRMANN & Synové s.r.o.
Blodkova 1280/8
130 00 Praha 3, Czech Republic
Email: matyasherrmann@gmail.com
Trading as Forvel. Business identification number (IČO): 10789316. VAT number (DIČ): CZ10789316. Entered in the commercial register kept by the Městský soud v Praze, file C 348507.
Where it runs
The server and the database are hosted by netcup GmbH in Germany. The model that writes the coach’s replies runs at Novita AI in the United States — what that means for what you write.
Complaints
About the service: write to the address above. About how your data is handled, if we have not sorted it out between us: Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Praha 7, uoou.gov.cz.
If we cannot settle a consumer dispute between us, you can take it to the Czech Trade Inspection Authority — Česká obchodní inspekce, Štěpánská 44, 110 00 Praha 1, adr.coi.cz. It is free, it is out of court, and using it does not stop you going to a court instead.
There is no supervisory or professional body for coaching, and Forvel holds no accreditation from one. If a page ever says otherwise, that page is wrong.