What you are agreeing to.

What this is

Forvel is performance coaching. It is not therapy, not counselling, not medical advice, and not a substitute for any of them. It does not diagnose anything, it does not treat anything, and it is not a medical device.

You are talking to software, not a person. Nobody reads your conversations as they happen.

It can be confidently wrong about your own life. It is a model of you built from what you have told it, and a model that survives every result is not a model — which is the argument the whole product is built on, so it applies to the product.

The second paragraph is the transparency required by Article 50(1) of the EU AI Act, which has applied since 2 August 2026. The Regulation itself entered into force on 1 August 2024; Article 50 is one of the parts that started applying later, and the two dates are not the same thing. The first paragraph states the intended purpose for the purposes of the Medical Device Regulation: Forvel is lifestyle and wellbeing software and is outside the scope of the MDR.

Article 50(2) asks that generated text be marked so a machine can tell, and not only a person. Everything the coach writes carries generator: "ai" — on the stream as it is produced, and on every coach message in the copy of your data you can download, which is the one file that leaves here and can end up somewhere else. It is a field rather than a watermark because Recital 133 names metadata as an acceptable technique and because no watermark for a paragraph of chat text is reliable enough to be worth claiming.

If you are in crisis

Before your message reaches the model it passes a check written in plain code rather than left to the model’s judgement. If it looks like you are talking about suicide or hurting yourself, the coach stops coaching and gives you the crisis numbers for your country. That check is deliberately tuned to over-react: reading a crisis into a bad day costs you an awkward message, and the other mistake costs something that cannot be undone. Those two are not comparable, so they are not traded off against each other.

Here is what it is not. Nobody is watching. No alert is sent, no human is notified, and nobody will call you. There is no monitoring, no on-call, and no duty service behind this product. If you are in danger, call your local emergency number — in the EU, 112.

Said as a mechanism rather than a warning because it is one, and because a warning you cannot check is the kind of claim this product refuses to make. It is a deterministic screen, it runs before the model, and it cannot drift the way an instruction to a model can.

This is an alpha

Things break. Replies are sometimes wrong. Features change without notice, and some of what you can see is not finished.

If Forvel shuts down you will get at least 30 days’ notice and a way to take your data out before anything is deleted. You can already take it out at any time without asking — see what you can do. Products in this category do close: Woebot’s consumer app closed in 2025 and Youper closes in September 2026. Saying now what happens then is cheaper than improvising it later.

Money

Forvel costs $490 a year, or $145 a quarter, or $55 a month. Every cadence buys the same whole thing — there is no cheaper version with less in it. Prices include VATwhere it applies — the figure above is what your card is charged, not a number tax is added to afterwards.

Your first window is free and no card is asked for it. The introduction ends and you start using the thing — the check-in, the coach, the wheel. It runs until your first commitment window closes, which is seven days, or until 27 exchanges with the coach inside it, whichever comes first. The check-in, the wheel and your own record are never behind a card at all; what the free window covers is the coach answering.

Then fourteen days more, and nothing is charged in them. You enter a card when the first window is done, and it is not billed until the fourteen days are up. Cancel before then — one press, in your account — and you are not charged at all. Fourteen days is two commitment windows, which is how long it takes before there is a second reading to compare the first one against.

Stripe takes the payment, not us. Your card number goes straight to them through a form they serve; it never reaches our machine. See what they get.

Cancelling. Any time, from your account, and it takes effect at the end of the period you have paid for — you keep what you bought until then. We do not refund part of a period you have already started, and we do not bill you again after you cancel.

If a payment fails the coach keeps answering while Stripe retries, for as long as they retry. A bounced card is not a decision to leave, and you are not locked out the hour one expires.

Invitations. Two kinds. A code from someone who already uses Forvel takes 12% off your first invoice; you still give a card and still get the fourteen days. A code handed out directly by us is worth 60 days of full access with no card at all. Neither renews and neither can be used twice.

Price changes never apply to a period you have already paid for. If one is coming you will be told before your next renewal, in time to cancel instead.

Consumer right of withdrawal, Directive 2011/83/EU Article 9: fourteen days from the day the contract is concluded, which for a subscription is the day it starts. The free trial runs for exactly that long and costs nothing, so in practice the two are the same fourteen days — withdraw inside them by cancelling and there is nothing to refund because nothing was taken. If you are billed and then withdraw within fourteen days of that first charge, you get it back; tell us at the address in the imprint, or use the model withdrawal form if you would rather send something that looks like one. Any clear statement counts and the form is never required. We do not ask you to waive this right in order to start using the service immediately, because the trial means we do not have to.

Using it

• You need to be 18 or over.
• One account per person, and it is yours — do not share it. The coach builds a model of one person, and two people behind one account makes that model wrong about both of them.
• What you write stays yours. We do not claim ownership of it, we do not sell it, and it is not used to train anybody’s model.
• The software, the writing and the design are ours.
• Do not attack it, scrape it, or use it to build a competing product.

Ending it

You can erase your account whenever you like, from Account in the app, once you are signed in. It is immediate and it is not reversible. What that removes and what survives it.

We can end your account if you break the rules above, or if the product shuts down. Either way you get told, and you get your data out first unless there is a legal reason we cannot.

When it goes wrong

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow to be limited. It does not, because it cannot — a term that tried would simply not be binding on you.

Beyond that: this is an alpha and it is sold as one. What you are paying for is a coach that asks you about what you said you would do — not an outcome, not a result, and not a service that will never be wrong. We are not liable for decisions you make after talking to it. If you rely on it for something it says plainly it is not — medical, psychological or legal advice — that is outside what this is.

This clause used to read “provided as it is, during an alpha, for free”, and that sentence was doing real work: being free was the reason the limit above was fair. It stopped being true on 30 August 2026, when the prices under what it costs started applying, and a paid service cannot lean on being free. So the limit is narrower now, and it is narrower on purpose: it covers what you do with what the coach says, and it does not touch whether the thing you paid for works.

If it does not work — if it is not what this page describes — you have the conformity rights EU law gives a consumer who buys digital content: repair, or a reduction, or your money back, and which of those applies is the law’s decision rather than ours. Nothing here shortens that and nothing here asks you to give it up.

You keep every mandatory protection the law of the country you live in gives you as a consumer, whatever this document says. Nothing here is an arbitration agreement and nothing here waives your right to bring a claim.

Which law, and changes

Czech law applies, and any dispute can be brought in the courts of the country you live in.

Before a court, there is a free out-of-court route: the Czech Trade Inspection Authority — Česká obchodní inspekce, adr.coi.cz — handles consumer disputes with traders established here. Using it costs nothing and gives up nothing.

If these terms change materially you will be told before the change takes effect, with a reason, and you can close your account instead of accepting it. Typo fixes will not be announced.

Who we are, and where to write: the imprint.